Last Updated: 29/04/2025
At Saudade, we want your shopping experience to be as smooth and enjoyable as possible. This policy outlines how we handle deliveries, returns, and refunds across Malta and Gozo.
Delivery Information
We currently deliver to all locations in Malta and Gozo.
Delivery Times
- Orders are typically dispatched within 1–3 working days from the time of purchase.
- Deliveries are carried out between Monday and Friday, excluding public holidays.
- While we aim to deliver promptly, delivery times are estimates and not guaranteed.
Receiving Your Order
- Please ensure someone is present at the delivery address to receive and sign for the order.
- If no one is available, our delivery partner will contact you to reschedule delivery or arrange collection.
- Additional charges may apply for repeated failed delivery attempts.
Returns Policy
We understand that sometimes a purchase may not be quite right. That’s why we offer a 14-day return window for eligible items.
How to Initiate a Return
- Email us at info@saudade.mt within 14 days of receiving your order.
- Please include your order number and the reason for return.
- Returned items must be:
-
- Unused
- In their original condition
- In the original packaging
Please note: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refund Policy
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
Refund Details
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, except where the item was faulty or sent in error.
- If the product is returned in a used, damaged, or incomplete condition, we reserve the right to offer a partial refund or decline the return.
Faulty or Damaged Items
If your item arrives damaged or defective, we’re here to help.
- Please contact us at info@saudade.mt within 48 hours of delivery.
- Include your order number and clear photos of the item and its packaging.
- Keep all packaging materials until the matter is resolved.
Once reviewed, we will offer:
- A replacement item
- A full refund
- Or another suitable solution
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless faulty:
- Opened candles, diffusers, or oils
- Personal care items
- Sale or clearance items (if marked as final sale)
Need Help?
If you have any questions about your delivery or return, feel free to reach out:
📧 Email: info@saudade.mt
We’re here to ensure you feel confident shopping with Saudade.